Joseph Voldeck, Author at Madgig Networks

Benefits of technology business reviews

Posted on February 14, 2020 by Joseph Voldeck

Most small- to medium-sized businesses (SMBs) don’t possess the resources to run and maintain their IT infrastructure, let alone assess whether it’s still driving value for the company. However, if you want to ensure everything is running smoothly, it’s important to conduct technology business reviews whenever possible.

A technology business review reveals the strengths and weaknesses of your company’s IT framework. It’s often performed by a third-party IT consultant who will give an objective assessment of your technology and provide recommendations to help you meet your goals. If done properly, technology business reviews allow you to:

Save money

Every review starts with a cost-benefit analysis to determine whether an implemented solution is worth the continued investment. If there are technologies costing you a fortune in management and maintenance fees, consultants will advise you to cut them from your budget. The best ones will recommend cost-effective alternatives so you can do more with less.

Increase productivity

System-wide reviews of your IT infrastructure show you what processes are hindering business operations. This allows you to formulate solutions to increase productivity. For example, if employees are mainly sharing files via email, consultants might suggest cloud collaboration platforms, like Office 365 or G Suite, that store data in a centralized location for seamless file sharing.

Enhance security and compliance

Technology business reviews can also uncover security risks within your business. Consultants look for missed patches, poorly configured networks, and other software vulnerabilities that can be easily exploited by cybercriminals.

They’ll then compile their findings to create a more robust cybersecurity strategy, usually, one that involves implementing advanced solutions like intrusion prevention systems (IPS), file access restrictions, and patch management software.

If you operate a business that’s subjected to data regulations like the Health Insurance Portability and Accountability Act (HIPAA) or Payment Card Industry Data Security Standard (PCI DSS), consultants will also pinpoint IT practices and solutions that are noncompliant and customize a strategy that ensures the privacy, integrity, and availability of your data.

Implement technologies that fit

Considering that new technologies are released at a breakneck pace, it’s important to pick those that will help you achieve your business goals. Technology business reviews keep you up to date on the latest technology trends and gauge the impact of implementing them so that you can make informed decisions.

Whether your goal is to increase profits, productivity, security, or all of the above, technology business reviews can put you on the right track. Our seasoned IT consultants can conduct these reviews for you and develop a strategy that gives you an edge over the competition. Just give us a call.

Published with permission from TechAdvisory.org. Source.

A smart approach to cybersecurity investment

Posted on February 10, 2020 by Joseph Voldeck

Cybersecurity is a threat to businesses across industries. Sometimes, organizations invest in security software without realizing the risks that come with it. Here are compelling reasons why identifying threats before buying cybersecurity products is paramount.

Uncover threats and vulnerabilities

Every business should run a risk assessment to evaluate its current cybersecurity infrastructure. Doing so is one of the easiest ways to identify, correct, and prevent security breaches. After discovering potential issues that cyberterrorists could exploit, rate them based on probability of occurrence and potential impacts on your business.
Keep in mind that risk assessments are specific to every business, and there is no one-size-fits-all approach for technology that will work for small- and medium-sized businesses (SMBs). Variables like your line of business and operating environment will account for differences in needs and risks. For instance, manufacturing companies and insurance groups have totally different applications to secure.
After tagging and ranking potential threats, identify which vulnerabilities need immediate attention and which ones can be addressed further down the line. For instance, a web server running an unpatched operating system will take precedence over a front desk computer that’s running a little slower than normal.

Tailor controls to risks

Instead of spending time and money evenly on all systems, focus solutions on areas with high risks. Address these areas’ issues immediately after an assessment, but also put plans in place to evaluate their risk profiles more often. This approach is particularly useful to businesses that don’t have deep IT budgets but don’t want to make security sacrifices.

Assess existing cybersecurity products

Chances are, your organization has already spent a great deal of money on purchasing and maintaining various security products. By conducting risk assessments more often, you can improve the strategies you already have in place and uncover wasteful spending. You may discover that one outdated system doesn’t really need to be upgraded, or that another legacy technology needs to be ditched. Remember that your existing products were purchased to meet specific needs, and these needs may have immensely changed or disappeared altogether.

Overcoming cybersecurity obstacles becomes easier if you regularly evaluate your IT infrastructure. Contact our experts for help conducting a comprehensive assessment today.

Published with permission from TechAdvisory.org. Source.

AI is a boon for eCommerce

Posted on January 29, 2020 by Joseph Voldeck

Once the stuff of science fiction, artificial intelligence (AI) is currently on track to becoming a key part of modern businesses. According to experts, 2020 is the year that 85% of all customer interactions with a business will occur via machine learning programs. eCommerce businesses are among those that will benefit greatly from the use of AI to interact and serve their customers. Here’s how.

Predicting what your customers want

AI has many uses in eCommerce, benefiting both the business and the customers. For instance, machine learning, a subset of AI, can be used to identify customer habits and their interests based on search histories (both inside and outside of a specific business’s site).
With the proper configuration, machine learning can be used to analyze shopping behaviors to customize and tailor the online shopping experience to specific users. Product recommendations, pairings, and promotions can target individuals, improving the customer experience, and in turn, your bottom line.

“I’m looking for something a little more…”

Machine learning is also great for cataloging products. In the past, businesses would send out dense and cumbersome product catalogs where customers could find — often with difficulty — the items they were looking for.

Today, consumers are able to upload photographs of a product — say, an article of clothing — that’s similar to what they want to purchase or pair with another. Through AI, a website will be able to analyze the photographs and make suggestions based on data from the uploaded images.

Customers can still talk to a “representative”

More and more users are relying on eCommerce over face-to-face sales interactions, thanks to advances in “plain language” systems. Machine learning is getting better at interpreting conversations and answering with natural-sounding responses. By replicating the in-person shopping experience, eCommerce businesses can shift away from the overheads of brick-and-mortar stores. This will allow them to make significant savings in capital expenditures and human resources, all while reducing the opportunity for costly human error as well.

Published with permission from TechAdvisory.org. Source.

Office 365 hacking: What you need to know

Posted on January 22, 2020 by Joseph Voldeck

With over 150 million active subscribers, Office 365 is, unsurprisingly, on top of hackers’ minds. And now, hackers are using a technique that doesn’t even require users to give up their credentials. Learn how they do it and get protected.

A phishing scam that harvests users’ credentials

The latest cyberattack on Microsoft Office 365 involves harvesting users’ credentials. Scammers use this previously unseen tactic by launching a phishing message to users, asking them to click on an embedded link. What makes this scam more insidious than traditional phishing scams is that the URL within the message links to a real Microsoft login page.

How does it work?

The phishing message resembles a legitimate SharePoint and OneDrive file-share that prompts users to click on it. Once they do, they are taken to an Office 365 login page where they will be asked to log in if they haven’t already.

After they’ve logged in, they’ll be prompted to grant permission to an app called “0365 Access.” Users who grant permission effectively give the app — and the hackers behind it — complete access to their Office 365 files, contacts, and inbox.

This technique can easily trick lots of users since the app that requests access is integrated with the Office 365 Add-ins feature. That means that Microsoft essentially generates the request for permission. No, Microsoft is not aiding hackers to breach systems. Rather, the scam is made possible by a feature that allows users to install apps that are not from the official Office Store.

Ways to protect your Office 365 account — and your business

Given their fairly advanced approach, these scammers could effortlessly prey on careless employees. There are ways to make sure that doesn’t happen.

Always check the email’s sender account before clicking on any link or granting apps access.
Implement a policy that prevents staff from downloading and installing apps that are not from the Office Store.
Regularly conduct security awareness training that covers essential cybersecurity topics. Educate employees on how to spot phishing scam red flags (e.g., unknown senders, grammatical and typographical errors, suspicious requests, and the like). Increase their knowledge about more sophisticated attacks and keep everyone informed about current and future cybersecurity risks.

Successful attacks could result in an unimaginable catastrophe to your company. For tips on how to spot this and other nefarious scams and how to plan thorough security practices, contact our experts today.

Published with permission from TechAdvisory.org. Source.

Guest Wi-Fi 101

Posted on January 15, 2020 by Joseph Voldeck

People today expect Wi-Fi access when they’re visiting your office. However, setting up your Wi-Fi the wrong way can create a stressful experience for them. Additionally, this can also expose your confidential information to malicious hackers. So what’s the right way to do it?

Never give guests access to your primary Wi-Fi

Giving your guests access to your company’s main Wi-Fi connection might seem like a good idea, but you should avoid this at all costs.

Anyone with a little technical know-how can potentially access everything on your company network, including confidential data. In addition, if any of your visitors’ mobile devices have been compromised, it’s possible that they can transmit malware to your entire network.

Ways to create secondary Wi-Fi for guests

If your router comes with built-in guest Wi-Fi support (you can check this feature through a quick web search), you can use it to create a separate “virtual” network. This means guests will have access to the internet without directly connecting to your company’s primary network.

If your router doesn’t support multiple Wi-Fi networks, you can implement a separate wireless access point that bypasses the rest of your network and connects directly to the internet, thus preventing any outsider from accessing your company’s private data.

Keep in mind that guest Wi-Fi still uses your ISP connection, so you should limit bandwidth usage on your guest network. Visitors streaming videos can slow down your internet connection, which can affect the productivity of your employees. With that in mind, you can even have your employees use the guest Wi-Fi on their mobile devices to minimize the chance of them hogging company bandwidth for personal use.

Remember, your guest Wi-Fi should only provide outsiders with internet access, nothing more. While the proper setup isn’t rocket science, it can be a tedious process. Having said that, if you need a team of experts to take care of it, or if you simply have questions about how else to leverage your hardware for better efficiency and security, just give us a call.

Published with permission from TechAdvisory.org. Source.

Identity and access management 101

Posted on January 6, 2020 by Joseph Voldeck

Whether it be cloud, mobile, or on-premises, every technology you use stores confidential data that are accessed by your employees. So how do you guarantee the safety of said data from cyberthreats like identity theft, phishing attacks, and more? Identity and access management (IAM) is the answer, and here’s why.

What is IAM?

Identity and access management is a system that secures, stores, and manages user identities and access privileges. It ensures that users are who they say they are and will grant access to applications and resources only if they have permission to use them. System administrators can make it so that employees can only access apps and data they need for work.

Other solutions that go into identity and access management include single sign-on (SSO) and multifactor authentication (MFA). The former allows users to securely log in to multiple applications that they are authorized to access. Meanwhile, MFA sets an additional method of user verification other than passwords. This includes fingerprint scans, facial ID, or a one-time security code from an SMS.

These security solutions are designed to protect digital assets even if users attempt to access company accounts through mobile devices and the cloud.

Centralize access control

Too much access to certain systems is risky, while too little can hamper productivity and frustrate users. IAM strikes the perfect balance by letting you set centralized policies for the right access privileges. For example, you can deny your design team access to the accounting system while granting it to your CFO.

Each user’s role and attribute can be used to determine which resources they’re allowed to access and to what extent. This not only offers better security, but also more flexibility and ease of management.

Lower chances of data breaches

With SSO and MFA, your employees will no longer have to remember multiple passwords. Instead, they’ll be able to prove their identity using evidence-based authorization such as answering a personal question that only they would know. IAM also comes equipped with advanced encryption tools to protect sensitive data, reducing the risk of compromised user credentials.

Improve user experience

Customers today interact with your company across multiple channels, whether in the cloud or via third-party applications. This is where IAM helps provide a better experience through SSO, self-service capabilities, and unified customer profiles that make communication processes quick and easy.

Your employees, on the other hand, will be able to access the information they need securely and conveniently no matter where they are. This means productivity will no longer be confined to their office desk.

Achieve regulatory compliance

Businesses today must meet the constantly changing regulatory requirements concerning data access governance and privacy management. IAM was designed with just that in mind and provides control over who can access data and how it can be used and shared.

Reduce IT costs

IAM automates and standardizes many aspects of identity, authentication, and authorization management. This means you’ll be able to minimize significant labor costs associated with keeping your business environment secure.

An identity and access management solution equips you with much-needed security without compromising on usability and convenience. To operate in a digital business environment, it’s not a matter of “if” but “when” you’ll adopt IAM within your company.

If you’re looking to enhance company-wide security, whether with IAM or other solutions, why not give us a call? We’re sure we can help.

Published with permission from TechAdvisory.org. Source.

Cybersecurity: How to defend against insider threats

Posted on January 1, 2020 by Joseph Voldeck

In the cybersecurity world, an insider threat is an individual or business partner who uses company data inappropriately. Today’s companies must take proactive steps to prevent insider threats, which is why we put together some tips and tricks.

#1 Educate

You must teach your team to recognize personally identifiable information (PII) and understand the financial implications of a breach. Each employee needs to grasp the risks associated with violating specific state or federal regulations regarding data privacy and security. For example, when a celebrity is admitted to the hospital, employees may be tempted to sneak a peek at their medical records. As innocent as that may seem, it could result in a hefty HIPAA fine.

#2 Deter

You must put easy-to-understand policies in place to prevent an insider from breaching company data. And those policies must be strictly enforced. In fact, almost every regulatory framework pertaining to data security requires that these policies are published where they can be easily found and that you present them in company-wide meetings. In some case, you may be forced to put a person in charge of holding everyone in the company accountable to following the policies.

#3 Detect

Businesses must have systems in place to identify data breaches and their sources as quickly as possible. You should be able to see any time someone accessed PII. This speeds up the breach response time by revealing when unauthorized personnel viewed something they shouldn’t have. It’s significantly easier to stem the spread of a breach with an effective audit trail in place.

#4 Investigate

When a privacy or security breach is detected, certain actions must be taken to limit the damages. For example, after the cause of a breach has been identified, your team should create new policies and procedures to ensure it can’t happen a second time. In the case of an insider threat, that might mean revoking data access privileges to a department that never actually needed them.

#5 Train

Since IT systems are constantly evolving and easy to accidentally bypass, your employees must undergo regular data security training. A one-day seminar is a great start, but incorporating short, weekly reminders or activities will go a long way toward keeping everything fresh in their minds. Consider using a variety of media, such as emails, break-room posters, and even face-to-face interviews.

Is your company’s data secure from insider threats? Call us today for a quick chat with one of our experts for more information.

Published with permission from TechAdvisory.org. Source.

Business continuity in the cloud

Posted on December 18, 2019 by Joseph Voldeck

Are you weighing the pros and cons of the cloud for business continuity? Let’s take a closer look at why the cloud is best for this strategy.

Better uptime

Backing up to an internal drive or an external hard drive won’t completely secure data. If someone steals your device, you instantly lose the backup it contains. Natural disasters, cybercrime, or man-made errors will also likely destroy your backups. As a result, your company could face expensive downtime.

With cloud-hosted backup, however, things are different. The entire purpose of a cloud backup is to make sure your data is available when you need it. Top cloud service providers will offer redundancy, which means they will make a backup of your backups. This increases uptime and ensures optimum levels of data availability.

Fast resource provisioning

When backups are being implemented, spikes in user activity or cloud environment accessibility can slow down a website or other running systems. This is where a cloud hosting provider comes in handy. By closely monitoring user activities, providers can see spikes either before or as they are happening. The provider will provision more resources and virtual machines to manage the influx of users. This type of flexibility is particularly useful when data backups are in process.

Backup frequency

Most companies work on files and update information throughout the day, so it’s important to have a real-time backup plan ready in case an unexpected disaster occurs. When you back up data in the cloud, you will no longer have to worry about managing the frequency of your backups.

Most cloud-hosted providers offer round-the-clock or other fixed backup frequencies, while others let you set your own backup schedule. Some of the services offered by these providers will back up files as you make changes, so you’ll know that the very latest version of files and data are always backed up.

Distributed infrastructure

Cloud-hosted backup means the delivery of data backup to users all over the world. Selecting the right type of cloud hosting partner is equally as important as having a cloud backup plan in the first place. If international users are trying to access database or download applications through your business website, latency will become a factor — the closer the user is to the data, the faster they’ll be able to access information.

A suitable cloud hosting partner will be able to provide backup servers at a location that best suits your company’s business continuity needs. Distributed infrastructure is beneficial if you’re looking to support a large number of worldwide users.

Businesses everywhere are utilizing cloud backup solutions, so don’t be the one left behind. If you’re looking for a managed cloud backup service to protect your business data, give us a call today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Don’t skip security audits for your business

Posted on December 13, 2019 by Joseph Voldeck

One step in the network security cycle you should never skip is security audit — doing so puts your business at risk of cyberattacks and data loss. Read on to understand how security audits can make or break your system integrity.

Auditing and the security strategy

Audits are necessary to maintain system integrity and uphold quality. These system checks help identify security gaps and guarantee business stakeholders that the company is doing everything in its power to ensure that all of its information is uncompromised.

The three key procedures of an audit are assess, assign, and audit. Having a methodical way of auditing helps you avoid missing important details. It is also crucial that each stage is treated with the same level of importance to ensure thorough and comprehensive auditing.

During the assessment phase, have your IT partner look at the security system you have in place. All of your business computers and servers need to be checked, as well as every program and every user. Doing an assessment should give you an overview of how secure your business currently is, along with any weak points that need to be improved.
After the assessment, you may begin assigning solutions and solution providers. Ask your IT provider about solutions they can provide for each of your network/system gaps. And for issues that they can’t handle (perhaps because certain machines and software are highly specialized), ask your IT provider for their whitelist of partners.

Finally, you conclude your audit cycle with an “audit” — one last look-around before releasing the system back into the wild. Make sure that installations, patches, and upgrades are integrated properly and working seamlessly. For future reference, you’ll also want to take down notes just in case you need information about software and hardware improvements done during this audit cycle.

What exactly should be audited?

When conducting an audit, there are three factors you should focus on:

The state of your security – Security — especially digital security — is never at an impasse, and it is always in flux. Why? Because according to the Clark School at the University of Maryland, hackers attack every 39 seconds. And that’s not even accounting for other cyberattacks such as phishing, ransomware, and malware. This means that system security has shorter and shorter expiration dates nowadays, which makes audits all the more crucial to accomplishing your security strategy.

The changes made – The key to having long-term data integrity is a continuity plan — and not just one that addresses severe business disruptions such as those caused by calamity or disaster. A true continuity plan tries to address every conceivable risk realistically, especially those that can trip up business operations, such as cyberattacks. This can only be possible if you know what kind of hardware and software comprise your system, as well as their respective updates and improvements.

Who has access to what – Data systems — even proprietary ones — should allow administrators some control over who sees what. Total accessibility is a very dangerous prospect, especially since business nowadays is increasingly hinged on internet presence. An audit will let you check on user access so that you can make necessary adjustments to protect your data.

If you are looking for help in developing a security strategy for your business, contact us today to see how our managed solutions can help.

Published with permission from TechAdvisory.org. Source.

What Wi-Fi router features to look for

Posted on December 6, 2019 by Joseph Voldeck

Wireless routers are essential for operating a modern business. Routers allow one network connection to essentially be split into many and then shared by different users and devices — usually over a Wi-Fi connection. If you are looking for a new Wi-Fi router for your office, there are some important features you should be aware of.

Network type

Look at any router and you will quickly see that there are a number of different networks available. The four most commonly found are 802.1b, 802.1g, 802.1n, and 802.11ac. These designations indicate how fast the router can transfer wireless data, with 802.11ac being the fastest of these four. Those who want to connect multiple devices via Wi-Fi or cable may do better with 802.11ac router.

Throughput

This is closely associated with the router’s network type, and is usually one of the first things listed on router boxes and specifications. To spot the router’s throughput, look for Mbps. This indicates the speed at which the router is supposed to transmit data from your connection to users.

Keep in mind that if you have a 100Mbps internet connection, but a router that is only, say, 80 Mbps, then the total speed will be the lower figure. Therefore, it would be a good idea to get a router with a higher throughput to accommodate faster connections.

Range

This is particularly important for users who will be connecting via Wi-Fi as they will likely not be sitting right beside the router. The farther you are from your router, the slower and weaker your connection will be. Typically, 802.11ac will offer the strongest connections and greatest range.

Bands

On every single router’s box, you will see numbers like 5Ghz and 2.4Ghz. These indicate the wireless radios on the router. A dual-band router will have both 5Ghz and 2.4Ghz radios which allow devices to connect to different bands so as not to overload a connection. Those who connect to a 5Ghz band will generally have better performance, but the broadcast range will be much shorter than the 2.4Ghz radio.

Quality of service (QoS)

QoS is a newer feature that allows the router administrator to limit certain types of traffic. For example, you can use the QoS feature of a router to completely block all torrent traffic, or limit it so that other users can have equal bandwidth. Not every router has this ability, but it is a highly beneficial feature for office routers.

Beamforming

Beamforming is a recent feature that’s becoming a standard in mid- to high-end routers. It is a form of signal technology that allows for better throughput in dead areas of a business. In other words, it can help improve the connection quality with devices behind solid walls or in rooms with high amounts of interference.

By utilizing this technology, routers can see where connection is weak and act to improve it. While this is available on routers with many network types, it is really only useful with routers running 802.11ac. Those who don’t mind paying a higher price point for an increase in network performance should consider this feature.

Multiple input, multiple output (MIMO)

MIMO is the use of multiple antennas to increase performance and overall throughput. MIMO-enabled routers ensure that more devices can connect to one router with less interference.

When it comes to real-world tests, there is often a slight improvement if antennas are configured and aimed properly. However, getting a high-end router with six or more antennae may be an unnecessary cost for small businesses.

There’s a lot to consider when it comes to picking a router, which is why we recommend you contact us. We can evaluate your networking needs and help you find the best set up for your business.

Published with permission from TechAdvisory.org. Source.

Save money

Increase productivity

Enhance security and compliance

Implement technologies that fit

Uncover threats and vulnerabilities

Tailor controls to risks

Assess existing cybersecurity products

Predicting what your customers want

“I’m looking for something a little more…”

Customers can still talk to a “representative”

A phishing scam that harvests users’ credentials

How does it work?

Ways to protect your Office 365 account — and your business

Never give guests access to your primary Wi-Fi

Ways to create secondary Wi-Fi for guests

What is IAM?

Centralize access control

Lower chances of data breaches

Improve user experience

Achieve regulatory compliance

Reduce IT costs

#1 Educate

#2 Deter

#3 Detect

#4 Investigate

#5 Train

Better uptime

Fast resource provisioning

Backup frequency

Distributed infrastructure

Auditing and the security strategy

What exactly should be audited?

Network type

Throughput

Range

Bands

Quality of service (QoS)

Beamforming

Multiple input, multiple output (MIMO)

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