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Author: Joseph Voldeck

Tips for keeping company mobile devices secure

Posted on by Joseph Voldeck

Cybersecurity has long been paramount for businesses that utilize digital solutions, but it’s even more essential for today’s distributed workforces. As cloud and mobile technologies continue to prove their value, it’s important that you take proactive steps to manage and protect company mobile devices. Here’s what you should do.

Ensure mobile OS is up to date

The updates to Apple and Android operating systems (OS) improve overall user experience, but their most important function is to fix security vulnerabilities. Reduce your business’s exposure to threats by installing updates for all devices as soon as they become available. Don’t delay updates, as doing so gives cybercriminals ample time to exploit vulnerabilities on devices that run on an outdated OS.

Install business applications only

Downloading apps seems harmless. However, lenient policies on what should and shouldn’t be downloaded on company mobile devices could lead to staff installing non-business-related apps, many of which are notorious for malicious advertising codes and other threats. It’s imperative that employees download and install only business applications necessary for their work on their company-issued mobile devices.

Be careful when connecting to public Wi-Fi networks

Emergencies may compel your staff to use password-free Wi-Fi networks in hotels, airports, cafes, and other public places. Connecting to an open network can expose your confidential information and sensitive company data to cybercriminals connected to the same network.

You can avoid this by providing a practical internet data plan, preferably one that includes roaming services, for remote workers. And if connecting to a public Wi-Fi network is really necessary, using a reputable virtual private network (VPN) can help protect your sensitive data. A VPN creates a direct, secure connection for data from your end to your intended point on the internet.

Enable phone tracking tools

Losing a company-issued mobile device is unfortunate. Devices can be misplaced or stolen, but enabling Find My iPhone for iOS devices, GPS Phone Tracker for Android, or any device-tracking app helps users locate lost phones. Some also have the option to delete data on stolen devices. Downloading and setting up such an app takes only a few minutes and it will give you peace of mind knowing that even if your phone is lost or stolen, its contents will not be compromised.

Screen SMS carefully

SMS phishing can be used to trick you into clicking malicious links. Cybercriminals send messages purporting to be from someone you know, asking you to urgently disclose confidential information. Should you encounter such an SMS, you can either delete it or alert your IT department. You can also block unknown senders without even opening their messages.

Mobile devices are becoming more critical to operations. And with more devices open to attacks, businesses must bolster their cybersecurity efforts. Malicious actors will exploit every possible vulnerability and that includes those in unsecured smartphones and tablets. Get in touch with us if you need comprehensive security solutions for your business.

Published with permission from TechAdvisory.org. Source.

Here’s why your SMB needs a business continuity plan

Posted on by Joseph Voldeck

A variety of untoward events can disrupt the operations of small- to medium-sized businesses (SMBs), including natural disasters or cyberattacks. These incidents can cause SMBS to lose revenue, or in some extreme cases, close permanently. Fortunately, having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster.

What is a BCP?

A BCP is a predefined set of protocols on how your business should respond in case of an emergency or natural disaster. It contains contingency plans for every aspect of your organization, including human resources, assets, and business processes.

Key threats to business continuity

Various types of threats can affect SMBs such as:

  • Natural disasters: These are natural phenomena such as floods, storms, earthquakes, and wildfires.
  • Man-made disasters: These include cyberattacks, intentional sabotage, and human negligence.
  • Equipment and utility failures: These include unexpected power failures, internet downtime, and disruption of communication services.

How to build an effective BCP

If your company does not have a BCP in place, now is a good time to create one. These steps will help you formulate an effective BCP that will ensure your company keeps running even during a major crisis.

  1. Perform a risk assessment
    To create an effective BCP, it’s important to identify the risks to prioritize. Start by identifying potential threats that may impact your daily operations. List down as well industry risks, geographical area, rising trends, and issues that your stakeholders may encounter. Next, categorize the risks based on the level of impact, likelihood of occurrence, or other criteria.Once risks have been identified and a plan has been developed, carefully identify any possible gaps. Collaborate with your team to identify any weak points in the plan, and make changes as necessary.
  2. Perform a business impact analysis (BIA)
    A BIA will help you determine how a disruption can affect your company’s current functions, processes, personnel, equipment, technology, and physical infrastructure. IT will also help you calculate the potential financial and operational loss from each function and process affected.
  3. Identify your recovery options
    Identify key resources for restoring your business to minimum operational levels. Some recovery options you can take include using data backups, allowing employees to work from home or operating from a secondary location.
  4. Document the plan
    Make a record of the BCP and store the document in a secure location, preferably an off-site one to reduce the risks of loss or damage in case of a disaster.
  5. Test and train
    Once your BCP is in place, your continuity team needs to perform tests regularly to identify gaps and make necessary changes to ensure the plan’s effectiveness. They also need to conduct regular employee training so that everyone knows their respective roles should a disaster strike.

Having an effective BCP is a great way to ensure your business can quickly recover after a major disaster. If you’re thinking about creating a BCP for your company but don’t know where to start, give us a call today.

Published with permission from TechAdvisory.org. Source.

Why you should update your firmware

Posted on by Joseph Voldeck

These days, cyberattacks are inevitable for any and all businesses, regardless of size or sector. Businesses that use computers with outdated firmware are particularly vulnerable to an attack and all the security risks associated with it.

What is firmware?

Firmware is a basic type of software that is embedded into every hardware component in computers, computer peripherals (e.g., keyboards, mice), printers, mobile devices, and Internet of Things devices. It’s also found in some household appliances and gadgets such as TV remote controls, as well as everyday objects like traffic lights.

Essentially, firmware controls the device it’s installed on, sending instructions for how the device communicates with its different hardware components. It is only compatible with the make and model of the particular hardware it is installed on, and it cannot be uninstalled or deleted.

Why is updating firmware important?

According to Microsoft’s 2021 Security Signals report, firmware attacks are on the rise. These attacks involve injecting malware into computer systems to tamper with the firmware on motherboards or hardware drivers. From there, cybercriminals can do any number of things to the infected computers, including remotely controlling the devices, disabling the antivirus software, exfiltrating data, and blocking access to the devices and the data they contain.

Experts recommend installing firmware updates as soon as these become available to effectively protect against firmware attacks and other threats to your business’s cybersecurity. Users will also enjoy increased speed and enhanced performance with a firmware update.

How to install firmware updates

The method for updating firmware differs from device to device. For instance, you can simply download and install firmware updates on both iOS and Android devices. However, for devices such as routers, you will have to apply firmware updates from the manufacturer’s website or administrative console.

Keep in mind, however, that updating firmware can be tedious and time-consuming. In some cases, a firmware update can reset your devices and restore factory settings, causing you to lose custom configurations on your computers, routers, and the like. And if you fail to follow the manufacturer’s instructions to the letter, you risk damaging your systems.

It’s therefore best to leave the installation of firmware updates to the experts. For more information about firmware security and how to safely install firmware updates, or for any questions related to business IT, give our specialists a call today.

Published with permission from TechAdvisory.org. Source.

Recording calls is good for business — here’s why

Posted on by Joseph Voldeck

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find out what can be improved, reduce your team’s errors, and gain several other benefits, including the following.

1. Upgrade employee performance

According to Edgar Dale’s Cone of Learning, people only remember 10% of what they read, 50% of what they see and hear, and 90% of what they do. By providing your agents with actual recordings of good and bad calling examples during training sessions and having them simulate calls afterwards, they’ll be able to learn better and provide high-quality customer service faster.

2. Improve customer service

One of the most important reasons why businesses should always record their calls is to ensure high-quality customer service. By reviewing calls, managers can understand how their agents have been dealing with customers, find out whether or not they’ve followed company protocol, and pinpoint any aspects that can be improved on.

Without call recording, managers would have to listen to each call in real time, which is time-consuming. By recording each call, not only will your managers save time, but your employees will also be motivated to perform at their best, since they know their calls can always be reviewed.

3. Retrieve missed details and prevent potential lawsuits

Your employees handle hundreds of phone calls daily, so it’s understandable if they don’t catch every single detail. And for companies that require their agents to manually input information during calls, there’s always a possibility that they’ll forget or miss certain information, which could then lead to disgruntled customers. If not properly handled, this can harm your reputation, reduce work opportunities, and if things escalate, proceed to litigation.

VoIP’s call recording feature lets you replay saved audio files to make sure you haven’t missed any details, ensuring that all customer demands are met. And if you ever get into a dispute with your clients regarding who said what, you can always retrieve the exact audio file and have both sides listen to it, saving you thousands of dollars in legal fees.

4. Understand customer preferences

Have you ever received an inquiry about a product or service that’s not included in your offerings? While your agents usually jot these requests down and pass them on to the relevant personnel, they may overlook some of these if numerous calls are being made that day. Tiny issues like this can lead to potentially huge losses.

With call recording, you can review all your calls at the end of the day. You’ll have a better picture of what certain customers are looking for so you can address their needs better.

VoIP allows businesses to make on-demand calls affordably, and its call recording feature helps companies improve their customer service and prevent litigation. If you think business VoIP is right for you, or if you have any questions, give us a call today.

Published with permission from TechAdvisory.org. Source.

BYOD vs. CYOD: Which is better for your business?

Posted on by Joseph Voldeck

Bring your own device (BYOD) and choose your own device (CYOD) policies have been shown to enhance employees’ flexibility, productivity, and job satisfaction. If you’re thinking of adopting one of these strategies, here are some things to consider.

What is BYOD?

With BYOD, employees use their own devices, such as smartphones and laptops, to connect to the company network, access business data and applications, and perform work-related tasks. Since your staff are already familiar with these devices, the need to learn and adjust to a new technology is eliminated. Therefore, your employees can get right to work, which leads to higher efficiency as well as better employee experience.

Also, BYOD gives employees greater flexibility and increased mobility, as it enables them to work anywhere, anytime. They don’t have to be chained to a desk in order to do their tasks. Instead, they can use their smartphones to check emails or their laptops to edit documents even when they’re on the go.

Your business stands to gain a lot from BYOD as well. Aside from enjoying enhanced employee productivity, you can reduce expenses related to owning computers and mobile devices, including maintenance and upgrades. The money you save can be put toward investments to further improve your bottom line.

However, the main drawback of BYOD is the risk involved when you grant employee-owned devices access to corporate resources. If you’re considering adopting BYOD, you must create a BYOD security policy to ensure that your company’s assets are well protected. This policy should outline key elements such as:

  • The applications and data that employees can access from their personal devices
  • The minimum security control requirements for employee-owned devices
  • The implementation of a mobile device management solution that will allow your IT staff to remotely wipe lost or stolen devices of company data

What is CYOD?

CYOD allows users to choose from a list of devices approved by the company. In this regard, CYOD is similar to BYOD — it gives employees freedom of choice. While not everyone may like the selection of available devices, they may appreciate having a say regarding what computer or mobile device they’ll be using for work. You can also offer employees the option to purchase the device from the company, paying in installments or upfront.

For businesses, the biggest advantage of CYOD is security. You can equip devices with security features to ensure that sensitive data is properly protected. However, since you own the devices, the responsibility of spending on security and optimization will fall on you. This may not be ideal for small businesses or those with a limited budget.

Which policy should your company adopt?

Ultimately, the choice between BYOD and CYOD boils down to what your business needs. If you’re operating on a tight budget, a BYOD policy is the right option for you. On the other hand, CYOD is perfect if you want to ensure the security of your data and other company assets.

If you still need more information to help you make a decision or you just need guidance on all things related to business IT, give our experts a call today.

Published with permission from TechAdvisory.org. Source.

What you need to know about telephony DoS

Posted on by Joseph Voldeck

Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you become better prepared.

Denial-of-service attacks

The end goal of any DoS attack is to overwhelm a system with so many requests that it is eventually forced to shut down. Telephony DoS (TDoS) attack is a subcategory leveled at VoIP systems. Alarmingly, this attack is commonly used against hospitals and 911 phone lines. Some TDoS attackers even demand a ransom to halt the attack, which is similar to ransomware attacks. They take advantage of cryptocurrencies and caller-ID spoofing to make it incredibly difficult to identify attackers.

TDoS attacks generally employ fewer resources than the DoS attacks that are designed to cripple IT systems, which include networks, servers, and software. At its most basic, a TDoS attack requires only an automated phone dialer that calls a target phone number and hangs up — over and over. That very simple strategy can stop anyone else from getting through the line.

What organizations need to do

While your first instinct may be to lock down your VoIP system with complicated security measures, doing so will only do more harm than good. Most businesses can’t operate if they can’t communicate with their customers, business partners, and other third parties.

Although VoIP may be a digital resource similar to other components within your IT systems, the very nature of phone lines makes hiding them behind firewalls and other protections impossible. Fortunately, there are now new security protocols that can protect your communication infrastructure against those who try to use force to gain access to your directory information. These protocols can also identify, reroute, and filter calls coming from known attackers. Get in touch with our team to learn more about these protocols.

If you’re experiencing any abnormalities with your VoIP system, or if you want to deploy the most advanced solution that the market has to offer, our expert team of IT professionals is ready to help you at the drop of a hat — just call today.

Published with permission from TechAdvisory.org. Source.

Top reasons why business continuity plans fail

Posted on by Joseph Voldeck

In the event of a disaster, businesses must make sure that their servers and data are safe. Many companies, however, wrongly assume that merely having data backups guarantees business continuity. Here are other top mistakes companies should avoid when preparing for the worst-case scenario.

Mistake 1: Not considering the small details

Once you’ve created a general business continuity plan, you need to think about the specifics to ensure that what you envision is executable. This includes fleshing out logistical considerations like medical aid and technology support.

For instance, you need to inform partner medical providers about your BCP so that they can make arrangements in advance. This may entail asking for key personnel whom your employees can directly contact if they ever need medical support during an incident. You may also need to figure out how your employees can securely access company data in case they can’t physically come to the office. Planning for the tiniest details may save your data and your employees’ lives, so run through your strategy regularly to ensure that they’re up to date and still effective.

Mistake 2: Failing to plan for employees

Companies that can bounce back after unexpected incidents are those that have thought about their employees’ needs when making a BCP, so plan every detail that may concern your staff during a disruption, from evacuation routes to emergency communication procedures. Doing so will ensure that your employees have everything they need to survive the worst.

Discuss your strategy with your employees and ask for their input in matters that concern their safety or ability to work. Also, let them know that you will be there to support them and their families in the event of a crisis. This way, your employees will have peace of mind knowing that the company is there for them, and this, in turn, ensures their loyalty.

Mistake 3: Not showing your employees how the BCP works

While many business owners worry about downtime, they may neglect to explain to employees how to effectively execute the BCP to minimize lost productivity.

Your staff are part of your overall plan, so they must know the BCP strategy to be able to carry out their roles satisfactorily. Demonstrate exactly how your employees are supposed to respond during a crisis, such as informing them who they’re supposed to contact during a natural disaster and what they’re supposed to say to clients if systems are down. Walk them through where and how they will work when the primary office is inaccessible. Then, have your staff do these tasks until they’re confident that they can perform them when a disaster strikes.

Mistake 4: Putting greater priority on operational continuity over employee safety

When an incident occurs, it’s understandable for business owners to assess the disaster’s impact on business. But being solely concerned with operational continuity and neglecting employees’ well-being and safety has consequences, too.

Check on your people first, as they are crucial in executing processes. If you have a data backup plan but no one to facilitate it, then your plan — no matter how meticulous — is rendered useless. Make sure that your workforce is reachable, safe, and able. Make it a priority for the crisis management team to contact your employees and see what help may be given to make their situation better. Supporting your team when the worst happens is a guarantee that they can get back on their feet and return to work more swiftly.

Mistake 5: Not having the right tech solutions in place

You shouldn’t wait for a natural disaster to hit before setting up a toll-free hotline that employees can call in for regular updates. You also shouldn’t wait for a data breach before you start looking for ways to secure your data backups. Without the proper technology solutions to mitigate an incident, your business might face increased risks, prolonged downtime, and steep revenue loss.

Talk to your IT department or consult with a technology specialist to ensure that you have all the tech safeguards you need in case things go south. The right IT solutions will streamline company-wide communication, secure workloads, and most likely minimize downtime.

Want to learn more about business continuity and how it can help your business? Contact us today.

Published with permission from TechAdvisory.org. Source.

BYOD tips to improve security

Posted on by Joseph Voldeck

Lax bring your own device (BYOD) policies are a growing concern for businesses. If you’re not managing your organization’s BYOD policy properly, it can pose a host of security risks to your company. Below are some of the inherent security risks of BYOD.

  • Loss or theft of devices – Employees often bring their personal devices wherever they go. This means there’s a higher chance of devices, as well as the data stored in them, being lost or stolen.
  • Man-in-the-middle (MITM) attacks – Cybercriminals can intercept information transmitted from employees’ devices if these are connected to poorly secured public Wi-Fi networks.
  • Jailbroken devices – Jailbreaking is the process of removing the restrictions imposed by the manufacturer of a device, typically to allow the installation of unauthorized third-party software. This increases the risk of an employee inadvertently installing malicious software on a personal device.
  • Security vulnerabilities – If employees have outdated operating systems and software on their devices, cybercriminals can exploit unpatched vulnerabilities to gain unfettered access to company systems
  • Malware – A personal device that has been infected with malware can spread that malware to other devices that are connected to the company network and cause data loss and downtime.

To mitigate these risks, you must devise a BYOD security policy that works for the needs of your business as well as the needs of your employees. Here’s what you need to do:

1. Set passwords on all BYOD devices

Prevent unauthorized access to company data by enforcing the use of passwords on all employee devices and accounts. Passwords should be unique; contain letters, numbers, and symbols; and are at least 12 characters long. It’s also a good idea to implement multifactor authentication to add another method of identity verification such as fingerprint scans or temporary passcodes sent via email.

2. Blacklist unsanctioned applications

Blacklisting involves prohibiting the installation of certain applications on BYOD devices that are used for work purposes. This includes applications like games, social networking apps, and third-party file sharing platforms. The simplest way to blacklist applications is through a mobile device management platform that enables IT administrators to secure and enforce policies on enrolled devices.

3. Restrict data access

Adopt the principle of least privilege on both BYOD and company devices. This means that a user is able to access only the data and software required to do their job. This can reduce the effects of certain types of malware and limit the fallout in the event of a data breach.

4. Invest in anti-malware software

Anti-malware software identifies and removes malware before they cause irreparable harm to a device. The best anti-malware programs are often backed by the latest threat intelligence databases and use behavior-based detection techniques to pick up any traces of malware.

5. Backing up device data

A well-thought-out BYOD policy can go a long way toward minimizing the risk of a security breach, but if something manages to slip past your defenses, you need to have backups prepared. Back up your data in off-site servers and in the cloud to ensure that any data stored locally on a device can be quickly recovered.

6. Educate your staff about security

The vast majority of BYOD-related security risks involve human error. This is why you should educate your employees about proper mobile safety. Train them on spotting apps that could contain malware, sharing security threat updates, and securing their devices beyond enabling default security settings.

You should also approach us if you need assistance with protecting your BYOD environment. As a professional managed IT services provider, we keep tabs on the latest trends and innovations related to BYOD and will recommend solutions that work for your company. Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Reduce your PC power consumption

Posted on by Joseph Voldeck

Nowadays, there’s a computer in almost every home and office. A typical desktop that’s switched on 24/7 for a whole year releases carbon dioxide equivalent to what an average car releases in an 820-mile drive. To save energy, you don’t need to make drastic changes. You can start by making small adjustments that will ultimately lead to significant savings.

1. Unplug your computer when not in use

When you’re not using your computer, it’s best to shut it down and unplug it. This is because a plugged-in PC — even when switched off — still consumes standby power.

2. Disconnect external devices

When they’re connected to your PC, devices such as printers, headphones, and webcams consume power even when they’re not in use. This is why you should disconnect or remove external devices from your PC once you’re done using them.

3. Alternatively, use a smart strip, especially for computers you cannot turn off

A smart strip is a series of several electrical outlets in one strip, with circuits to monitor and maximize your gadgets’ power consumption. It can electronically unplug any device so that they stop drawing current, which saves energy. By connecting your PC and peripherals (e.g., printers, scanners) to the smart strip, you won’t need to unplug your equipment when you’re not using them.

4. Adjust your computer’s energy settings

Adjusting your PC’s power settings will help you consume less energy. For example, you can opt to put your hard drive and monitor into sleep mode when they’re left idle for a few minutes. Lowering the brightness of your screen also saves electricity.

5. Use a charger only when your laptop is charging

When we charge our laptops, we tend to forget about them, leaving them plugged in for hours. Unfortunately, overcharging degrades the battery over time. Leaving the charger plugged in — even if it’s not connected to your computer — also consumes standby power.

To save energy, make sure to unplug your laptop charger once you’re done charging. Alternatively, you can use a wall outlet with a timer or plug your charger into a smart strip.

6. Choose an Energy Star-compliant PC

Energy Star is the US Environmental Protection Agency’s symbol for energy efficiency. Every product that earns the Energy Star symbol is guaranteed to deliver both quality performance and energy savings. The more stars a product has, the more energy-efficient it is. Studies show that a single Energy Star-compliant computer and monitor can save between $7 and $52 per year in electricity bills.

These tips should help you lower your electricity costs and make smart hardware choices. If you need assistance in choosing the best hardware for your specific needs, give us a call. We’ll be glad to help.

Published with permission from TechAdvisory.org. Source.

Here are the basics of different VoIP systems

Posted on by Joseph Voldeck

Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out.

Different phone systems

Today’s businesses still use landlines to connect with various stakeholders, such as customers, investors, and suppliers, to service their needs. However, telephony has come a long way from when it first came about in 1876. For instance, Voice over Internet Protocol (VoIP) phones have virtually unlimited reach, are automated, and are cheaper than ever to acquire.

VoIP is a telephony solution that uses the internet instead of wired circuits to transmit data. VoIP does more than just transmit audio — it can also send a variety of data (video, multimedia, SMS, etc.) and perform other tasks as well.

A VoIP system’s hardware (phone units, cables, CPUs, etc.) and software (one or more applications that run the system) can be either on-premises or hosted:

  • On-premises – Hardware and software are physically housed within the premises of the company.
  • Hosted – Some of the hardware, like phone units and other equipment, can be found within the premises. But most, if not all, of the software is hosted online. Service providers look after hosted systems for their clients.

Life cycles: On-premises vs. hosted

With hardware, it doesn’t matter whether it’s on-premises or hosted. Hardware is affected by the wear and tear stemming from daily use. Barring any accidents or physical damage, VoIP hardware should last several years.

On the other hand, software requires regular updates. It’s worth noting that it’s faster and cheaper to update software that’s hosted in the cloud versus one that’s on premises. However, there’s not much difference in how much either one can last — software for both types of VoIP systems can last upwards of 10 years, depending on how dependable your IT support is.

Technology today vs. before

In the past, hardware and software were built to last. Today, they’re built to adapt and change, thanks to cloud technology.

The effect of this shift on hardware and software is dramatic:

Most hardware components are very similar, with replacements and upgrades coming every 5–8 years on average.

Cloud software is faster, easier, and cheaper to upgrade than software for on-premises systems. Critical cloud updates can be released almost constantly, and a cloud system may be completely overhauled in as short as 2–3 years’ time.

Whichever phone system you choose, it should integrate smoothly with the other systems in your business, such as email or customer relationship management software. And as your business expands, your chosen phone system should easily scale with it, too.

Be a step ahead

Downtime results in loss of potential sales and, essentially, wasted money. If your phone service is spotty and constantly unreliable, perhaps it’s time to switch to VoIP phones.

Nowadays, it’s not the longevity of a tech solution that’s important, but rather staying ahead of the curve to trump the competition. Call our experts today so you can always leverage the best VoIP and other IT solutions available today.

Published with permission from TechAdvisory.org. Source.

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